# Rules

* **Using multiple accounts on one device: Players are not allowed to use multiple accounts to play on 1 device and use 1 or more NFT heroes to play on multiple accounts within 24 hours  (One account playing on multiple devices is still accepted). Violations will be banned.**
* #### Energy Manipulation: If there is any act of switching heroes between accounts within 24 hours for the purpose of illegal energy use, they will be banned.
* MMR Reset: If the rank is lower than 800, the player will not be able to receive additional points. Some players will try to create a new account and transfer their Heroes to it and be able to earn eCGC again. If you get warned 3 times, you will be banned.
* Using bot auto to manipulate the market will get you banned.
* Any cheating or illegal behavior when detected will be strictly handled (eg: Boost points, Using Third party Tool). We respect transparent product creation and develop the best product together.For all information on reporting fraud, please send it to the support channel.
* We will start bans based on the number of violations:

| No. |   Period  | Details                                                                                                                                                             |
| :-: | :-------: | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|  1  |   7 Days  | <p>+ Can't withdraw CGC<br>+ Lose 50% eCGC+<br>+ Can't sell/buy/transfer NFT Heroes<br>+ Only receive 50% leaderboard reward</p>                                    |
|  2  |  30 Days  | <p>+ Can't withdraw CGC<br>+ Lose 100% eCGC<br>+ Can't sell/buy/transfer NFT Heroes<br>+ Can't receive leader reward</p>                                            |
|  3  | Permanent | <p>+ Your Account will be removed from Heroes TD ecosystem<br>+ Your NFT Heroes will be permanently banned and can't be sold/purchased/transfered/added to game</p> |

> #### \*We will continuously update the law and make transparent announcements on the websites

* Any information on reporting fraud, please send it to the Zendesk support:

> ### <https://helpdesk.heroestd.io/hc/en-us/requests/new>

{% hint style="warning" %}
**Banned: Affects gaming accounts. Players will not be able to withdraw, add heroes**
{% endhint %}


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